We need a couple of details to create your account
Do you have your tenancy number? This appears on letters and statements that we send to you, like in the example below.
If not, click ‘No’ below to register an account using your postcode.
Privacy
At Ongo we take our responsibility of protecting your privacy very seriously. We comply
with the
relevant data protection laws when dealing with your personal information. This means
the personal
information you provide by completing this form will be processed in accordance with
the law and our
data protection policy.
By continuing to use My Home you are giving your agreement to the terms of this privacy
policy.
What information do we collect and why?
We will use the personal information which you supply to us to identify you, manage your
tenancy,
process any requests you make and personalise your use of My Home. This will also
include updating your
tenancy records based on the information you provide where appropriate. We may also use
your
information to inform you about important changes affecting you as a tenant and, if you
agree, as part
of our marketing and promotional activities.
You can update your communication preferences at any time in the change my details
section of My Home or
by contacting us directly.
Who might we share your information with?
We sometimes also share your information with our partner service providers who work for
us to deliver
services to you, such as gas servicing companies.
Your personal information will not be shared with third parties (other than as described
above or as
required by law) unless you agree.
We reserve the right to share your personal information if we are legally required to do
so. This
includes providing information for the purposes of preventing and detecting fraud.
Security
We have strict procedures and IT security measures in place to prevent unauthorised
access to your
information, which are tested on a regular basis, however no transmission of
information over the
Internet is completely secure and any information you do transmit to us, is at your own
risk. You can
help keep your personal information secure by keeping your password and account details
private and by
logging out of your account after use.
How can you access your information?
You can request access to the information we hold about you at any time by contacting us
directly.
You can email us at enquiries@ongo.co.uk.
or write to us at: Ongo Homes, Ongo House, High Street, Scunthorpe, DN15 6AT
